Thank you for shopping with Ordana. Here is everything you need to know about how we deliver your order.
Where We Ship
We currently deliver to addresses within the United Kingdom.
Free Shipping
We offer free standard delivery on all orders, with no minimum spend.
Processing Time
Orders are dispatched within 1–3 days after payment is confirmed. This may take longer during holidays, promotions or busy periods.
Delivery Time
Orders are delivered within 5–8 days, depending on your location and the carrier. Delivery times are estimates and may be affected by things outside our control, such as:
- Weather conditions
- Carrier delays
- Customs or logistics disruptions
- High seasonal demand
Order Tracking
Once your order has been dispatched, we will email you tracking information so you can follow your parcel.
Delivery Address
Please make sure your delivery address is correct and complete at checkout. If you notice a mistake, contact us as soon as possible and we will try to update it before dispatch. We cannot be responsible for delays or failed deliveries caused by an incorrect address.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears to be lost, please contact us. We will work with the carrier to resolve it. If your order does not arrive, we will send a replacement or give you a full refund.
Damaged or Incomplete Orders
If your order arrives damaged, faulty or incomplete, please contact us within a reasonable time of delivery and keep the packaging and items so we can check the issue. See our Return & Refund Policy for your options.
Multiple Parcels
Items from the same order may sometimes arrive in separate parcels. You will not be charged extra for this.
Contact Us
Email: Contact@ordana.shop
Address: 1 LindAS Grove, TF1 1QS, Swadlincote, United Kingdom
Business hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays
Policy Updates
We may update this Shipping Policy from time to time. The version published on our website at the time of your order applies to that order.