Welcome to Ordana. These Terms of Service apply to your use of our website and to all purchases made through it. By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
About Us
This website is operated by Ordana.
Email: Contact@ordana.shop
Address: 1 LindAS Grove, TF1 1QS, Swadlincote, United Kingdom
Use of the Website
By using this website, you confirm that you are at least 18 years old, or that you are using it under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in a way that does not break any applicable laws or regulations.
Products
Ordana sells solar, heating and power products, including solar panels and charging kits, batteries, radiators, towel rails, generators and portable fridge freezers. Product descriptions, prices and availability may change at any time. We make every reasonable effort to show our products accurately, including colours and images, but the colours you see may vary depending on your screen.
Orders
When you place an order, you will receive an email confirming that we have received it. This confirmation does not mean your order has been accepted. A contract is formed when we dispatch your order and send you a dispatch confirmation. We may refuse or cancel an order, for example if a product is unavailable, if there is an obvious pricing error, or if an order appears fraudulent or unauthorised. If we cancel an order you have paid for, we will refund you in full.
Prices and Payment
All prices are shown in British Pounds (GBP) and include VAT where applicable. You agree to provide current, complete and accurate payment and billing information. We may change our prices at any time, but changes will not affect orders that have already been confirmed.
Shipping and Delivery
Delivery times are estimates and may vary due to carrier delays, weather or other events outside our control. Please see our Shipping Policy for full details. You are responsible for providing a correct delivery address.
Returns and Refunds
Returns and refunds are covered by our Return & Refund Policy, which forms part of these Terms. Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Intellectual Property
All content on this website, including logos, graphics, images, text and design, belongs to Ordana or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute or modify any content without our prior written permission.
Prohibited Activities
You must not:
- Use the website for any unlawful purpose
- Attempt to interfere with the website’s security or operation
- Upload viruses or any harmful code
- Use automated systems to access or scrape the website
- Impersonate any person or organisation
Our Responsibility to You
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. If you are buying as a business, we are not responsible for loss of profit, loss of business or business interruption.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
We aim to keep the website available and error-free, but we cannot guarantee uninterrupted access.
Suspension of Access
We may suspend or end your access to the website if you break these Terms or misuse the website.
Governing Law
These Terms are governed by the laws of England and Wales. If you are a consumer, you may bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.
Changes to These Terms
We may update these Terms from time to time. The Terms published on our website at the time you place your order apply to that order.